Managed Services
Phoenix Managed Services
GLIDE™ is Phoenix’s managed services offering for Oracle Cloud HCM and Payroll built for organizations that want post go-live support to feel proactive, disciplined, and seamless.
Most support models are reactive by design. GLIDE™ is different. We operate as an extension of your HRIT function with a structured run model that keeps the platform stable, current, and continuously improving without creating noise or unnecessary disruption.
GLIDE™ is not just a support offering it is Phoenix’s support orchestration layer, purpose-built to run Oracle Cloud HCM and Payroll operations with clarity and control. Similar in spirit to CloudifAI™, GLIDE™ leverages shared repositories, accelerators, and reusable assets, reinforced by meaningful AI-assisted guidance to streamline intake, route work efficiently, reduce repetitive effort, and improve consistency while keeping human accountability at the center.
What GLIDE™ delivers
Operational stability
You can count on Predictable incident management, triage discipline, and resolution rigor so day to day operations stay steady.
SLA-driven support
With enterprise clarity Clearly defined response and resolution targets, severity models, and transparent reporting.
Oracle patch and feature update support
Proactive planning and execution support for Oracle quarterly updates impact assessment, release coordination, and deployment readiness.
Full regression test support
End-to-end regression testing powered by a tailored, built-in test management suite ensuring critical business processes are validated consistently with traceable evidence.
Continuous improvement, not just ticket closure
Ongoing optimization, release planning support, and adoption enhancements that keep the platform evolving with the business.
GLIDE™ is how Phoenix ensures Oracle Cloud HCM and Payroll remain not only supported, but continuously strengthened.