GLIDE™

How Phoenix Delivers Managed Services for Oracle HCM and Payroll

GLIDE™ is Phoenix’s post go-live managed services model for Oracle Cloud HCM and Payroll, designed to ensure long-term stability, optimization, and continuous improvement.

Through an SLA driven support framework, automation, and AI enabled workflows, GLIDE™ helps organizations maintain healthy, secure, and high-performing HR and payroll environments.

Structured Post Go-Live Support Model

Phoenix delivers managed services through a standardized operating model designed for reliability and responsiveness, with GLIDE™ providing consistent service delivery, clear escalation paths, and defined performance metrics to support daily operations and long-term system health.

SLA Driven Service Management

GLIDE™ operates within a robust, SLA driven service framework that ensures predictable response and resolution timelines, with clearly defined service levels, reporting, and governance processes that promote transparency, accountability, and continuous improvement.

Automation and AI Enabled Workflows

GLIDE™ leverages automation and AI enabled workflows to streamline application maintenance and support, including automated monitoring, incident management, and proactive issue detection to reduce manual effort and accelerate resolution.

Continuous Optimization and Platform Enhancement

Beyond issue resolution, GLIDE™ focuses on ongoing system optimization and enhancement. Phoenix supports regular updates, feature adoption, performance tuning, and process improvements to help organizations maximize the value of their Oracle Cloud investment.

Delivering Stable and Adoption Ready Environments

By combining disciplined operations, intelligent automation, and continuous improvement, GLIDE™ enables Phoenix to deliver reliable, secure, and adoption ready HCM and payroll platforms, helping organizations reduce operational risk, improve system performance, and achieve sustained business value.